We kindly ask for a $50 nonrefundable deposit when scheduling an appointment. This helps us to accommodate other clients while also ensuring that our employees´schedules are fully booked!

Deposit Transfer Conditions:

For appointments rescheduled at least 48 hours in advance, the deposit will be transferred to the new appointment. Deposits will not be trasnferred for appointments canceled with less than 48 hours notice.

To avoid cancellation charges, we kindly request clients to cancel or reschedule their scheduled appointment no less than 48 hours in advance. This helps us to accommodate other clients while also ensuring that our employees´schedules are fully booked! Any appointments cancelled or rescheduled after 48 hours, the debit or credit card used for the deposit at scheduling will be charged 50% of the entire service fee. The same-day cancellations, same-day reschedules, and no-shows will result in a full service charge.

We do not give refunds on deposits, prepaid services, same-day cancellations or reschedules, cancellations, reschedules, or gift cards of any sort.

Thank you for understanding our business boundaries, so we can continue to provide the best massage in Kansas City, we LOVE YOU & all your support.

If you have already filled out our paperless intake form, you won't need to spend time doing it again when you come in for your appointment. We also ask our patients to fill out a few health questions online before coming in, so we can save time during your appointment. This way, you can show up just five minutes before your appointment time and we can get started right away.

Please CHECK your email & texts for directions on how to get to our location.

CHECK-IN PROCESS:

1.) You will receive a check-in link via text message to the phone number you provided in your reservation 15 minutes before your appointment time.

2.) Arrive and check in 5 mins before the appointment time in your car. This will notify your therapist of your arrival.

3.) The therapist will notify you back via text when they are ready to meet you at the office entrance doors to let you in the building *the doors stay locked for privacy purposes*

If you are running late or having trouble with directions, please contact the studio as soon as possible. If you are late for your appointment, your service(s) may be shortened to keep on schedule. Every client and their time is important to us, so please try to be on time. If you are more than 15 minutes late without contacting the studio, you will be considered a no-show.

All of our massage and bodywork professionals are licensed and insured professionals. We offer therapeutic massage and bodywork to improve self-healing, relaxation, and overall wellness. Disruptive behavior, such as inappropriate gestures, comments, sexual actions or comments, or other disrespectful behavior will not be tolerated and will result in termination of the session, police will be notified and future service will be denied.

If you are sick, have a contagious or medical condition, please tell the practitioner as soon as possible before your appointment. If you are under the care of a doctor, please provide an approval note to receive massage and bodywork.

Pregnant women can book a massage throughout pregnancy with us if free from any medical conditions and cleared by the doctor to receive massage therapy.

*In the case of pregnancies classified as high-risk, we kindly request a doctor's note. You can conveniently send this document to our email address at info@massagestudio.com.

We strive to provide convenient and secure payment options for our valued customers.

We accept payment via debit card and credit card only. This includes Visa, MasterCard, American Express, and Discover.

We do accept cash payments; however, there are specific guidelines to ensure smooth transactions. Customers paying with cash must provide the exact amount owed for their purchase. We do not keep change on premises to maintain security and efficiency.

*Tips are preferred to be given on the debit/ credit card used to pay for the service at checkout*

With the way business works

**We do not give refunds on deposits, prepaid services, same-day cancellations or reschedules, cancellations, reschedules, or gift cards of any sort. Thanks for understanding!**

We collect information from you when you contact us over the phone or contact customer service through our toll-free number. This can include your name, contact information, information about your account and any other information you choose to provide.

The phone numbers we collect and the consent we receive will not be shared with 3rd party providers.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.