We kindly ask for a $50 nonrefundable deposit when scheduling an appointment. The $50 deposit will go towards the total balance of the booked service.

Deposit Transfer Conditions:

For appointments rescheduled at least 24 hours in advance, the deposit will be transferred to the new appointment. Deposits will not be transferred for appointments canceled with less than 24 hours notice.

To avoid cancellation charges, we kindly ask clients to cancel or reschedule their appointments at least 24 hours in advance. This allows us to accommodate other clients and ensures our therapists' schedules remain full.

If you cancel or reschedule after 24 hours, the debit or credit card used for the deposit will be charged 50% of the service fee.

Same-day cancellations, same-day reschedules, and no-shows will result in a charge for the full service amount.

The $50 deposit can be transferred to another day as long as it is rescheduled before the 24-hour window.

Please note that we do not offer refunds on deposits, prepaid services, same-day cancellations or reschedules, or gift cards of any kind.

Thank you for respecting our policies—your support allows us to continue offering the best massage in Kansas City. We appreciate you and love having you as part of our community!

We ask our clients to fill out health questions sent at booking before coming in, so we can get to know your treatment goals before your appointment.

Please CHECK your appointment confirmation texts for directions on how to get to our location.

CHECK-IN PROCESS:

1.) You will receive a check-in link via text message to the phone number you provided in your reservation 15 minutes before your appointment time.

2.) Arrive and check in 5 mins before the appointment time in your car. This will notify your therapist of your arrival.

3.) The therapist will notify you back via text when they are ready to meet you at the office entrance doors to let you in the building *the doors stay locked for privacy purposes*

If you are running late or having trouble with directions, please contact the studio as soon as possible. If you are late for your appointment, your service(s) may be shortened to keep on schedule. Every client and their time is important to us, so please try to be on time. If you are more than 15 minutes late without contacting the studio, you will be considered a no-show.

All of our massage and bodywork professionals are licensed and insured professionals. We offer therapeutic massage and bodywork to improve self-healing, relaxation, and overall wellness. Disruptive behavior, such as inappropriate gestures, comments, sexual actions or comments, or other disrespectful behavior will not be tolerated and will result in termination of the session, police will be notified and future service will be denied.

If you are sick, have a contagious or medical condition, please notify us as soon as possible before your appointment. If you are under the care of a doctor, please provide an approval note to receive massage therapy or lymphatic drainage.

Pregnant women can book a massage throughout pregnancy with us if free from any medical conditions and cleared by the doctor to receive massage therapy.

*In the case of pregnancies classified as high-risk, we kindly request a doctor's note. You can conveniently send this document to our email address at info@massagestudio.com.

We strive to provide convenient and secure payment options for our valued customers.

We accept payment via debit card and credit card only. This includes Visa, MasterCard, American Express, and Discover.

We do accept cash payments; however, there are specific guidelines to ensure smooth transactions. Customers paying with cash must provide the exact amount owed for their purchase. We do not keep change on premises to maintain security and efficiency.

*Tips are preferred to be given on the debit/ credit card used to pay for the service at checkout*

With the way business works all service sales and deposits are final.

**We do not give refunds on deposits, prepaid services, same-day cancellations or reschedules, cancellations, reschedules, or gift cards of any sort. Thanks for understanding!**

We collect information from you when you contact us over the phone or contact customer service through our toll-free number. This can include your name, contact information, information about your account and any other information you choose to provide.

The phone numbers we collect and the consent we receive will not be shared with 3rd party providers.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.